Delivery & Returns

Currently, all Osprey orders are offered with free standard UK shipping. Please see the table above for an indication of delivery cost. The cost is also shown in the checkout before payment.

Orders placed before 2pm are dispatched on the same working day. Orders placed after 2pm will be dispatched on the next working day.

We work with Yodel, DPD, Royal Mail, Hermes, and XDP. The appropriate carrier is selected at the point of dispatch, so we can’t advise in advance who will deliver your order.

You'll receive a confirmation of dispatch email with the details of the delivery, including (if applicable) the tracking number. If you created an account with us whilst placing you order, you can log into your account to check the status of your order.

Whilst every effort is made to ensure you receive your order within the selected time frame, circumstances beyond our control can cause delays. We cannot be liable for any loss as a result of your order being delivered late.

If you select express delivery and your order is delayed by more than a day, you can request for the delivery charge to be downgraded to the price of economy/standard delivery.

Goods will be sent to the delivery address provided at the checkout.

If you're buying multiple items, some may be packaged and dispatched separately.

If you wish to cancel your order, please contact us as soon as possible after placing your order. As we use paperless batch picking, your order may be processed beyond a point where it can be cancelled soon after it is placed. If this is the case, you can either refuse the delivery or arrange for the item to be returned.

We deliver to mainland UK as per the above information for standard and express delivery. For Highlands, Offshore Islands, and Northern Ireland, the following information applies:

Northern Ireland: 24hr delivery to Northern Ireland is not available. There is a 72-hour delivery option available. Please contact us if you have any questions.

For small and medium items (delivered with Yodel & Royal Mail), we will deliver to Scottish Highlands, Channel Islands and Northern Ireland at no extra cost.

For large items (delivered with XDP), we may be unable to deliver to out of area postcodes, therefore, please contact us before placing your order so we can check if delivery is available.

BFPO address – We can deliver to BFPO addresses through Royal Mail.

It is the customer’s responsibility to make sure they are in at the time of the delivery or that they collect the item from the depot/sorting office. Orders which are returned undelivered can be re-dispatched (additional delivery costs will be charged prior to dispatch) or refunded (minus the cost of the failed delivery).

You can return unused items in their original condition and packaging within 30 days for a full refund of the purchase price.

Start your return request here using our returns portal.

Products sold as outlet stock may have damaged or imperfect packaging but remain fully functional and are sold at a discounted price. By purchasing outlet products, buyers acknowledge and accept the imperfect condition of the packaging, and these products cannot be returned due to packaging damage alone.

You can return unused items in their original condition and packaging within 30 days for a full refund of the purchase price.

The Free Gift must be returned with the original item. If not, we may deduct the gift’s value from your refund.

If you are returning an unwanted item, unfortunately your original delivery fees will not be included as part of your item refund.

Return shipping including the purchase of return labels with couriers will need to be the responsibility of the customer. If you wish to return your item for reasons such as inaccurately described, or the wrong item was sent please contact us as soon as possible.

Refunds are processed within 5‑10 business days after the return is accepted and will appear on your credit card statement within one or two billing cycles.

If you wish to return your unwanted item, please use our returns portal.
Please contact us if your item is faulty or damaged.