Delivery & Returns Info




Delivery Prices & Expected Delivery Times

We deliver to the UK, Isles, Scottish Highlands, Channels Islands, Northern Ireland, ROI, BFPO. For all other countries please email us for more information: info@osprey-surf.com

DELIVERY TYPE PRICE EXPECTED DELIVERY
FREE UK* DELIVERY –
*excluding certain locations
FREE 3-5 working days
Express Delivery - Available to Mainland UK £4.99 1-2 working days
International Delivery* -
Pricing & Times are Location Dependant. Please Email Us for more information.
From £20.00
3-7 working days 
Isles, Scottish Highlands, Channels Islands, Northern Ireland, ROI, BFPO Email Us Email Us



SURFBOARD DELIVERY PRICE EXPECTED DELIVERY
FREE UK* DELIVERY –
*excluding certain locations
FREE    3-5 working days
Express Delivery -
Available to Mainland UK
£9.99 1-2 working days
International Delivery - Not Available.
Isles, Scottish Highlands, Channels Islands, Northern Ireland, ROI, BFPO Email Us Email Us

*Please note: Our FREE UK DELIVERY promotion is for delivery to UK Mainland addresses only. If you require delivery to the following destinations we suggest that you email us first for prices and estimated delivery times at info@osprey-surf.com:
  • Isles
  • Scottish Highlands
  • Channels Islands
  • Northern Ireland
  • ROI - Republic of Ireland
  • BFPO - British Forces Post Office
We may require an additional surcharge onto your order to reflect the higher cost charged by our couriers of delivery to these locations. We will contact you (normally by email) if this is the case before proceeding. We reserve the right to cancel your order and apologise for any inconvenience in this event. We reserve the right to cancel the Free Delivery promotion when you spend over £100.

Back To Top »


Payment Methods

We use a third party called Shopatron® to process orders placed on our website and pass these onto our retailers. This allows us here at Osprey UK to support our local retailers whilst giving you the best
quality service and speed of delivery, on a safe and secure website. The Shopatron® service has built-in measures, including sophisticated encryption and authentication tools, to protect the security of the contact information that you share with us.

Our Shopatron® store accept these payment methods:
American Express, Discover, MasterCard, Visa and PayPal

PayPal: (US and UK)
The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.

Shopatron® cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

Back To Top »

Returns

30 Day Returns - Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.
Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.

Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.

It's easy to return a product through your account:
Log into your account at www.shopatron.com/account or call Shopatron® on +44 (0)1793 716099 to initiate a return. We email you instructions for returning your product when you make a purchase. Ship your unused product, in its original packaging, to the address identified in our email.

Please Note:
  • Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. Call Shopatron® to arrange these returns.
  • You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
  • Individual products may be excluded from this guarantee. Check the product description before you place your order.
Back To Top »

Returning Products

  • You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:
  • To initiate a return, call Shopatron® or log into your Shopatron® account and obtain a Return number.
  • You can only initiate a return after an order has been marked as shipped.
  • The refund will be for the full value of the returned items, unless otherwise noted.
  • Shipping and handling fees will not be refunded.
Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.

If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.

If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call Shopatron® to initiate the return. In these cases, you may be compensated for the return shipping.

Returning Wetsuits under our Free Returns offer:

If you have ordered a Wetsuit that falls under our Free Returns offer and wish to return this to us, please follow the steps below:

  • Open a return through your Shopatron Account
  • Contact us directly at info@osprey-surf.com quoting your order number or returns number
  • We will provide a Freepost Label via email
  • Follow the instructions on the label and post the items back to us.

Back To Top »

Refunds, Credits and Balances Due

As soon as the fulfiller receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

Back To Top »

Defective Items

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call Shopatron® for assistance.

Back To Top »

Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Back To Top »

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

Back To Top »

International and U.S. Territory Shipping

If you order from a website that provides shipping to international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.

Back To Top »

Price and/or Description Changes

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.

Back To Top »

Order Questions or Changes

Shopatron®, Inc. is the order-processing partner of more than 800 branded manufacturers and large retailers. Shopatron® handles communications and customer service for consumers on behalf of the brands and retailers that we represent.

If you have recently placed an order using the Shopatron® shopping service and need information about us or would like to change your order, there are a number of ways to contact us. If you have explored the links on the Your Account page but still need assistance, use the links to email or contact Shopatron® Customer Service using the Help Centre: www.orderhlp.com

Back To Top »

Errors on Our Site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Osprey UK reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

If you are not fully satisfied with your purchase, you may return it in accordance with Osprey UK's Return Policy.

Back To Top »